Refund & Warranty

Refund Policy

Refund Fee:

  • For approved refunds, a fee of $20 will be deducted from the refunded amount. This fee covers a re-check and tune of the bicycle and administrative costs associated with the refund.

Shopping Errors:

  • We don’t provide a refund when you change your mind but we understand that mistakes happen, and we will strive to find a suitable solution for you.
  • In the case of shopping errors, where the customer has selected the wrong bicycle or made an incorrect purchase, please contact our customer support.
  • We will in the first instance offer a bike swap of equal or higher value, where the customer is responsible for paying any price difference between the original and replacement bicycles.

Conditions for processing refunds:

  • The bicycle must be returned or exchanged within a period of 15 days.
  • The customer is responsible for any return shipping costs 
  • Refunds will be processed through the original payment method within 5 business days of receiving the returned product or upon agreement with the customer


  • We provide a warranty period of 6 months from the date of purchase. This warranty covers mechanical defects and faults that may arise during normal use. 
  • Please note that we do not cover warranty on bike suspensions. For any suspension-related issues, we recommend contacting a specialised service provider, such as the Mountain Bike Suspension Centre. 

Faulty Products:

  • If you purchased a redeployed bicycle that is found to be faulty or defective within the warranty period of 6 months, please contact our customer support. 
  • We will work with you to assess the issue, and if determined to be a mechanical defect due to normal wear and tear, we will offer a free service or replacement of the faulty bicycle at no additional cost. 

We value your satisfaction and are committed to resolving any issues with your purchase. Our dedicated customer support team is available to assist you throughout the refund, replacement, or warranty claim process. For any questions or concerns, please reach out to our customer support.